Last updated: 2026-10-08
This policy explains complimentary wait time and how additional wait time is handled for airport pickups, point-to-point reservations, and hourly service. Existing reservations retain their agreed terms and rates; the current version applies to newly accepted reservations.
Complimentary Wait Time
We include complimentary wait time based on the service type:
- Airport arrivals (domestic): 60 minutes from actual flight arrival time
- Airport arrivals (international): 90 minutes from actual flight arrival time
- Point-to-point pickups: 15 minutes from the scheduled pickup time
- Intermediate stops: 15 minutes of included waiting.
- Hourly service: wait time is included as part of the hourly reservation
When the Wait-Time Clock Starts
- Airports: The clock starts at your flight's recorded arrival time (not the scheduled time). See our Flight Tracking & Delay Policy for details on how we monitor flights.
- Point-to-point: The clock starts at the scheduled pickup time shown in your confirmation.
What We Need From You
To minimize delays and avoid unnecessary wait charges:
- Provide accurate pickup details (terminal, airline, flight number where applicable).
- Keep your phone available for coordination.
- Let us know immediately if you experience baggage delays, customs delays, or last-minute changes.
Additional Wait Time
If wait time extends beyond the complimentary period, additional wait time may be billed. For hourly reservations, added hourly time or wait time may be charged to the card saved securely with Stripe during checkout, within the authorization window described in our Terms. If the saved-card charge cannot be completed, we may email a secure payment link instead.
Additional waiting is charged at the booked vehicle’s hourly rate divided by 60, for each extra minute. Hourly extensions require customer and company approval and are billed in 30-minute increments. Waiting already included in booked hourly service is not charged twice.
No-Show Relationship
If you are not available within the complimentary wait time window and you have not contacted us to modify your reservation, the trip may be treated as a no-show (see your Terms & Conditions).
Contact
For help coordinating a pickup, contact:
Car Service Chicago
Email: info@carservicechicago.com
Phone: (855) 550-0567