Terms & Conditions

1. Reservation & Confirmation

• All reservations must be confirmed in writing via email or our booking system.
• Reservations are subject to vehicle and chauffeur availability.
• We recommend booking at least 24 hours in advance to ensure availability, though we accommodate last-minute requests when possible.

For Car Service Chicago reservation requests, submitting a request and saving a card does not charge the card or confirm transportation. Our team reviews coverage and may send a revised offer. Accepting a revised offer does not itself trigger a charge. Our team must separately approve the transportation and explicitly authorize payment. Your reservation is confirmed only when we report it as confirmed.

The consent displayed for your reservation request governs that request. Unapproved saved-card permission ends at the first pickup. After an approved successful payment, permission ends 30 days after the later of payment or the final trip. It does not authorize unrelated charges or automatically expand into a separate trip-extras permission.

2. Wait Time Policy

Complimentary wait time is provided as follows:

• Airport arrivals (domestic): 60 minutes from actual flight arrival time
• Airport arrivals (international): 90 minutes from actual flight arrival time
• Point-to-point service: 15 minutes from scheduled pickup time
• Hourly service: Wait time is included in the hourly service

Additional wait time beyond the complimentary period may incur additional charges. Charging a saved card requires the applicable card-on-file permission described in Section 11; these terms do not automatically grant or extend that permission.

3. Flight Tracking (Airport Transfers)

• We provide complimentary flight tracking for all airport transfer reservations.
• Your chauffeur’s arrival time is automatically adjusted based on your actual flight arrival time.
• You must provide accurate flight information (airline, flight number) at the time of booking to enable flight tracking.

4. Cancellations & Changes

• Cancel at least 24 hours before your scheduled pickup for a full refund. Within 24 hours, refunds are at the company’s discretion.
• For group, event, and trip-package reservations, cancel at least 48 hours before the scheduled pickup for a full refund. Within 48 hours, refunds are at the company’s discretion.
• For bookings made less than 24 hours before pickup, contact the company by phone or email about cancellations or changes. Any refund is subject to company review.
• The cancellation window is measured from when we receive your request to the scheduled pickup time.

Changes requested close to your scheduled pickup time may be treated as a cancellation and rescheduling, depending on feasibility and availability.

5. No-Show Policy

A no-show occurs when you are not available within the complimentary wait time period and have not contacted Car Service Chicago to modify your reservation.

The full service amount is charged for no-shows.

6. Weather, Emergencies & Force Majeure

If severe weather, natural disasters, or emergencies make safe transportation impossible, Car Service Chicago may cancel your reservation with a full refund and no penalty to either party.

We are not responsible for delays beyond our control, including traffic, weather, road closures, government or security delays, or airport closures. We make our best effort to communicate and coordinate during these situations.

7. Passenger Conduct & Safety

For the safety and comfort of all passengers and chauffeurs, the following are prohibited:

• Illegal drug use
• Smoking, including e-cigarettes and vaping
• Threatening, abusive, or disruptive behavior
• Intentional damage to the vehicle
• Illegal activity of any kind

We reserve the right to refuse or terminate service for safety reasons or misconduct. No refund will be provided if service is terminated due to passenger misconduct.

Additional safety requirements:

• Seatbelts must be used when available
• Passenger count may not exceed vehicle capacity
• Passengers must follow chauffeur safety instructions

8. Luggage & Belongings

• Luggage must fit within the capacity of your selected vehicle. Oversized items require advance notice.
• Hazardous materials are prohibited.
• Sports equipment (golf clubs, skis, bicycles) is accepted with advance notice.

You are responsible for your belongings. While Car Service Chicago makes reasonable efforts to return lost items, we are not liable for lost, stolen, or damaged personal property.

9. Child Safety Seats

Child safety seats are available upon request and subject to availability. Seats must be requested at the time of booking. Child seats cost $25 each, with a maximum of two per direction, subject to vehicle eligibility.

We can provide:

• Infant seats (rear-facing)
• Convertible seats (rear-facing or forward-facing)
• Booster seats

When requesting a child seat, you must provide the child’s age, weight, and height, and indicate your preferred configuration (rear-facing, forward-facing, or booster).

Child seats are installed and used in accordance with manufacturer instructions and applicable safety requirements.

The parent or guardian is responsible for confirming that the child is properly secured before travel begins.

10. Accessibility

• Service animals are always welcome.
• Accessible vehicles can be arranged upon request and are subject to availability. Advance notice is required.
• We are committed to accommodating accessibility needs whenever possible. Please contact us to discuss your requirements.

11. Payments, Tolls, Parking, Taxes & Gratuity

Payment:

• Payment is required at the time of service or within agreed corporate account terms.
• We accept major credit cards, cash, and corporate accounts.

Card-on-file permission for trip extras

Only if you explicitly accept the card-on-file disclosure shown at checkout or in a separate permission request may we save your payment method with Stripe and charge it later for the identified booking. Accepting these general terms, making a payment, or having a card previously saved does not by itself grant or renew this permission.

• Amount and purpose: Our new standard checkout permission covers only approved trip extras: added service or wait time, stops, agreed booking changes, Meet & Greet, or child seats. Each amount is determined from the agreed extra service, actual added time or items, and applicable booking rates. There is no preset per-charge dollar cap under this permission. Charges are unscheduled and may occur as needed for those extras; this is not a subscription. A separately requested permission may instead state a specific per-charge limit.
• Time limit: This permission ends 30 days after the booking's final scheduled service ends, including any scheduled return trip and reserved service duration. The accepted disclosure identifies the booking and expiry. A schedule change does not automatically extend an existing permission.
• Reason and receipt: Each additional saved-card charge includes a reason and an emailed receipt.
• Revocation: Contact us at info@carservicechicago.com or (855) 550-0567 to revoke permission for future saved-card charges. Revocation does not reverse a charge already initiated.
• Outside the permission: An extra outside the accepted scope, a charge above any per-charge limit stated in your accepted permission, or an expired or revoked permission requires a secure payment link or fresh explicit permission where available. A separate permission request states its own limit for you to accept. If your bank requires authentication or a saved-card payment cannot be completed, we may send a secure payment link instead.

Existing 48-hour hourly permissions: If you previously accepted the hourly-only authorization, it remains limited to billable added hourly time or wait time for that trip, for up to 48 hours after the scheduled hourly service ends. Its original cap remains the added hourly time based on the booking hourly rate plus a $50 buffer. It is not automatically converted to the new 30-day permission; fresh customer acceptance is required. Previously accepted 30-day permissions also keep their stated per-charge limits until fresh permission is accepted.

Additional Fees:

• Transportation is calculated from the selected vehicle’s starting fare (including the first two routed miles), plus its additional-mile rate for the exact driving distance beyond two miles.
• Hourly transportation is the vehicle’s hourly rate multiplied by booked hours, with a three-hour minimum. Hourly extensions require customer and company approval and are billed in 30-minute increments.
• Normal tolls, parking, airport fees and taxes are included in the displayed transportation fare. There is no separate tax/fee multiplier or additional percentage markup.
• Meet & Greet is $25 per airport pickup, including an eligible hourly pickup. Child seats are $25 each, maximum two per direction.
• Each round-trip direction is priced independently. Sprinters, passenger vans and coaches are individually quoted.
• Additional waiting is charged at the booked vehicle’s hourly rate divided by 60, for each extra minute.

Gratuity: Gratuity is appreciated but not mandatory. Your chauffeur works hard to provide excellent service, and tips are always welcome. Choose no gratuity, 15%, 20%, or a custom amount. Percentage tips apply only to transportation, before selected extras and discounts.

12. Liability Limitations

Car Service Chicago maintains commercial insurance and all required licenses and permits.

Our liability is limited to the amount you paid for the specific service at issue.

To the extent permitted by law, Car Service Chicago is not liable for indirect or consequential damages, including missed flights, meetings, or events.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of New York.

Any disputes arising from these terms or your use of Car Service Chicago services shall be resolved in the courts of New York State.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be posted on this page and apply to all reservations made after the effective date shown at the top of this page.

15. Contact

For questions about these terms or to modify a reservation, contact us:

Car Service Chicago

Email: info@carservicechicago.com

Phone: (855) 550-0567