Contact Car Service Chicago
Reach Car Service Chicago for a new trip, an airport pickup question or help with an existing reservation. Dispatch is available 24/7. Call (855) 550-0567 or email info@carservicechicago.com.
Speak with dispatch
For a pickup happening soon or a change while you are traveling, call (855) 550-0567. Tell us your name and reservation reference so we can find the right ride. If your flight, destination or pickup time has changed, have the new details ready.
Email info@carservicechicago.com for questions you would like to discuss before traveling. Your message can describe the kind of visit you are planning and how we can reach you. Please keep full card numbers and other sensitive payment information out of email.
Tell us what your day needs
For a new journey, start with the pickup and destination, travel date and local pickup time. The number of travelers, luggage and any requested child seats help us understand the party. For an airport arrival, have the airline and flight number ready.
A host planning several rides can describe the different arrival times and destinations in one message. If you need a chauffeur through a day of meetings or an event, let us know the stops and the time the vehicle is needed. We can help you choose between direct transfers and hourly service.
Help at the airport
Once you have collected your bags, call dispatch for assistance with the agreed collection point. Let us know the airport and terminal as well as your reservation reference. The O'Hare pickup page and Midway pickup page explain their respective arrival areas.
If you have selected an inside-terminal meeting, keep your contact phone available and follow the instructions for that reservation. A change to your flight or arrival plans is a reason to contact us directly.
Plan a ride online
Use Book Now to begin a direct trip, return journey or hourly booking. You can choose the vehicle and add the travel details for your party. See your price before you book.
For business visits, family travel and event groups, the same contact team can help with questions before you begin. We cover Chicago, the suburbs and Northwest Indiana, plus longer trips on request.
Website, privacy and accessibility questions
Email info@carservicechicago.com if you encounter a website problem, have a privacy question or need help accessing information on the site. Describe the page and the task you were trying to complete. For an accessibility barrier, you may also tell us the browser or assistive technology involved if you are comfortable doing so.
Call us when you need another way to discuss a trip. Our Privacy Policy, Terms of Service and Accessibility statement explain the information and assistance available.
Contact questions
What is the best way to make an urgent change?
Call (855) 550-0567 and have your reservation reference ready. Email is also available for questions ahead of your visit.
What should I send for a group trip?
Share the date, pickup, destination, passenger count and luggage needs. Include the stops and schedule if the group needs transportation through several parts of the day.
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