Cancellation Policy | Car Service Chicago

Last updated: 2026-10-08

This policy explains how cancellations and changes work for reservations booked with Car Service Chicago. These terms apply to new reservations accepted under the current policy version. Existing reservations keep the terms agreed when booked; contact us if your confirmation needs clarification.

Cancellation Windows

Cancel at least 24 hours before your scheduled pickup for a full refund. Within 24 hours, refunds are at the company’s discretion.
For group, event, and trip-package reservations, cancel at least 48 hours before the scheduled pickup for a full refund. Within 48 hours, refunds are at the company’s discretion.
For bookings made less than 24 hours before pickup, contact the company by phone or email about cancellations or changes. Any refund is subject to company review.
The cancellation window is measured from when we receive your request to the scheduled pickup time.
No-shows are charged the full service amount.

Changes to a Reservation

We'll do our best to accommodate changes (pickup time, location, vehicle, passenger count), but close-in changes may be treated as a cancellation and rescheduling depending on feasibility and availability.

Special Events & High-Demand Dates

For group, event, and trip-package reservations, cancel at least 48 hours before the scheduled pickup for a full refund. Within 48 hours, refunds are at the company’s discretion.

Refund Timing & Method

Eligible refunds are returned to the original payment method. A cancellation request does not itself confirm that the refund has completed; our team will confirm the outcome and your payment provider determines when the funds appear.