Flight Delay Policy | Car Service Chicago

Last updated: October 12, 2025

Car Service Chicago provides complimentary flight tracking for airport transfer reservations. This policy explains what we track, how pickups adjust, and what you should do if travel plans change.

Complimentary Flight Tracking

For airport transfer reservations, we track your flight status and adjust chauffeur arrival timing based on your actual flight arrival time, when flight details are provided. This applies to all airport pickups including O'Hare, Midway, and Chicago Executive.

Required Flight Details

To enable flight tracking, you must provide accurate information at booking, including:

Airline
Flight number
Arrival airport and terminal (if known)

If the flight details are missing or incorrect, we may not be able to adjust the pickup timing automatically.

Delays, Early Arrivals, Diversions & Missed Connections

Delayed flights: We adjust chauffeur timing based on updated arrival information when available.
Early arrivals: We will make reasonable efforts to adjust, but availability may be limited on short notice.
Diversions / airport changes: Contact us immediately so we can update the pickup plan.
Missed connections / rebooked flights: Send your updated flight number as soon as you have it.

Baggage Claim, Customs & Long Waits

Wait time includes complimentary windows described in our Wait Time Policy. Customs and baggage delays can extend the pickup beyond complimentary wait time.